Terms of service
The seller reserves the right to change the general terms and conditions of business. All changes will be published on the website www.bevavie.com and will take effect on the date of publication. By using the website after these changes are published, the user confirms their agreement with them.
AVAILABILITY OF INFORMATION
The seller undertakes always to provide the customer with the following information:
- Company identity (company name, registered office, registration number)
- Contact details (e-mail address)
- Essential characteristics of the goods
- Terms of product delivery
- Clearly and unambiguously defined prices (including whether taxes and delivery costs are included)
- Method of payment and delivery
- Validity period of the offer
- Conditions for withdrawal from the contract
- Explanation of the complaint procedure
LANGUAGE USE
The online store operates in the Slovenian language. The contract between the provider and the buyer is concluded in Slovenian. Additionally, use of the website in other languages (e.g., English, Croatian) is enabled when the business is intended for foreign customers.
TYPES OF USERS
Purchases in the online store can be made by both registered and unregistered users (quick purchase). The user must be over 18 years of age.
PRODUCT OFFER
The online store offers hairbrushes under the VAVIE brand. All product prices are listed in euros (EUR), include VAT, and exclude shipping costs unless otherwise stated.
PAYMENT METHODS
The online store offers the following payment methods:
- Prepayment by proforma invoice
- Payment by debit and credit cards (MasterCard, Visa, Maestro)
- Via PayPal
- Online payments through payment system providers
By placing an order, the buyer expressly confirms the obligation to pay.
PURCHASE PROCESS
The buyer selects a product in the online store and adds it to the cart. During the checkout process, the buyer enters the required personal and delivery information and selects the payment and delivery method. Before completing the order, the buyer has the opportunity to review and correct all entered information. After placing the order, the buyer receives an electronic confirmation of the successful order. The sales contract is concluded when the seller confirms the order.
RIGHT TO WITHDRAW FROM THE CONTRACT
The buyer has the right to withdraw from the contract within 14 days of receiving the goods, without providing a reason. The notice of withdrawal must be sent to the email address: info@bevavie.com.
The buyer must return the goods no later than 14 days after the notice of withdrawal to the company’s registered address. The product must be returned undamaged, unused, and in its original packaging. The buyer bears the cost of return shipping.
The refund will be made no later than 14 days after the returned goods are received.
COMPLAINTS AND MATERIAL DEFECTS
The seller is liable for material defects in products in accordance with the provisions of the Consumer Protection Act (ZVPot). The buyer must notify the seller of any material defect no later than two months after discovering the defect and must allow the product to be inspected.
Complaints must be submitted in writing via email to: info@bevavie.com with attached images of the defect and a description of the issue. The seller will respond to the complaint within 8 days.
WARRANTY
VAVIE products are covered by the legally prescribed liability for material defects. Since the products do not contain electronic components, no special warranties apply, except within the framework of liability for material or manufacturing defects.
DELIVERY AND DELIVERY COSTS
The delivery cost is charged separately and is displayed before the order is placed. For orders above a certain amount, free delivery promotions may apply, of which the customer will be informed in advance on the website.
Delivery is carried out by a contracted partner (courier service). Delivery is also possible abroad, where additional customs, tax, or import duties may apply, which are the responsibility of the buyer.
PROTECTION OF PERSONAL DATA
The seller undertakes to permanently protect all personal data of customers by the EU General Data Protection Regulation (GDPR). More information on the processing of personal data is available in the Privacy Policy.
PROTECTION OF RIGHTS AND LIMITATION OF LIABILITY
All content, images, logos, and data on the website are the property of IMOPROM d.o.o. and are protected by copyright and intellectual property rights. Any copying, reproduction, or distribution without permission is not allowed.
The provider makes every effort to ensure the timeliness and accuracy of the information but reserves the right to errors.
COMPLAINTS AND DISPUTE RESOLUTION
All potential disputes between the seller and the buyer will be resolved amicably. If this is not possible, the competent court in Ljubljana shall have jurisdiction.
OUT-OF-COURT SETTLEMENT OF DISPUTES
The seller does not recognize any provider of out-of-court consumer dispute resolution as competent for resolving consumer disputes.
LAST UPDATED: Škofljica, June 2025